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Terms & Conditions

Shipping Policy

PRODUCT AVAILABILITY

At Broken7, we do our utmost to ensure that all of our items remain in stock at all times. However, occasionally merchandise will become unavailable while an order is being processed. In the event that a product is out of stock, we will notify you as soon as possible and refund your credit card or PayPal account.

SECURE PAYMENT

All of our prices are listed in Canadian dollars. To help make your shopping experience more safe and simple, Broken7 uses PayPal, a secure, fast, and free payment service, to manage shopping carts and accept all online payments. To order online, you will need a PayPal account or a Visa, MasterCard, or American Express card.

DELIVERY AND SHIPPING FEES

For in-stock merchandise, orders are typically processed and shipped within six business days from the date an order was placed (orders submitted Monday through Friday from 9 a.m. to 5 p.m. EST). Orders placed over the weekend or on holidays will be processed on the following business day. In the event of a shipping delay, we will notify you as soon as possible.

We offer flat-rate shipping, instead of charging by weight. Shipping fees vary depending on the destination.
Canada: 15 $
United States: 20 $
International (excluding Canada and the United States): 60 $

*Delivery in 10-15 business days.
*Orders will be shipped to the shipping address provided in your online order (the shipping address can be different from the billing address).

CUSTOMS DUTIES

For all orders shipped outside of Canada or the United States, please consult the customs legislation of your country. Broken7is not responsible for any duty fees or shipping delays due to customs, if any.

*Taxes are not included in our listed prices

Privacy policy

This privacy policy discloses the privacy practices for (http://broken7.com). This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you through PayPal. To buy from us, you can use your PayPal account OR provide contact information (like name and shipping address) and financial information (like credit card number, expiration date) on PayPal's website. This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

We use an outside shipping company to ship orders, and PayPal to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

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